The practice provides a home visiting service for terminal care patients and the completely housebound.

Please request a home visit by phoning 01603 746 683 for Beechcroft Surgery or 01603 663 363 for Old Palace Medical Practice. We ask that all requests are received by 10:30.

You may be advised by our trained reception staff that your problem is best served by attending the local A&E department at the James Paget Hospital or the Norfolk and Norwich University Hospital or in the case of a life-threatening emergency, we will call an ambulance on your behalf.

You will be called back by our on the day team to assess the need for a home visit. A home visit may be provided by a nurse practitioner, emergency care practitioner or doctor.

Please remember that other patients are usually able to attend surgery for the full range of facilities. Most patients will benefit from examination in the full surgery facilities where there is easy access to extra investigations such as heart traces (ECG), blood and urine testing.

Children can be safely brought to the surgery. It is not dangerous for a child with a fever to be brought into cooler air for transport to the surgery. It is not harmful for patients with fever, or who have pain, to take pain relief medication before seeing the doctor. This won’t mask or hide anything important, and being comfortable and cool can help the clinician make the best assessment of a patient.

What if I don’t have transport?

Remember that each of our surgeries has disabled parking, and in each case, patients can be dropped off within a few feet of the door. A wheelchair is normally available on each site for assistance.

We offer some evening appointments which can be used where transport is a problem or our staff can assist in booking a convenient time when a relative may be brought to surgery, for example the first appointment of the day.

For more information, please visit our Appointments page.